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Vendor support and FAQs

Vendor support and FAQs

Problems logging into ETR? Click here for some tips

US Vendor Security administrators (VSA): How to update company contacts and addresses

US and CA Merchandise and Non-Merchandise vendors: For invoices, payment and deduction information, please click here to log into the AP Visibility System.

US current Merchandise vendors: System Guide

Canada current Merchandise vendors: System Guide

Merchandise Vendors - Please update your locations: We ask that you please download the recent location list from our US Location search page to avoid significant delays, missed sales and disappointed customers. There have been many instances where:

  • Store employee are required to go to UPS or Fedex to get the product
  • Store employee having to go to the old address and sign for the product so it can get delivered/rerouted to correct location address
  • Store never gets the product
Welcome to Best Buy's vendor portal

If you are interested in becoming a Partner with Best Buy - Start here

Current US Merchandise Partners - Start here

Current SDF Merchandising Partner - Start here - login first!

Non Merchandise (GNFR) Partners - Start here

US Carriers - Start here

Canada Partners Start here

Mexico Partners Start here

Carrier Information

This section contains carrier information for the US, Canada and Mexico. Information available on this page includes routing guides, scheduling forms, location listings, Carrier EDI and more.
Please see the updated
Transportation home page for the US Routing and shipping guide, the Direct Import Guide, scheduling forms and more. 

Carriers: Schedule an appointment: Click here (no appointments needed for store deliveries)

News and Updates

IMPORTANT NEWS: Upcoming changes to ETR/ShipItRight/PIM Portal Login for US Merchandise Vendors

On January 23, 2017 secure access to PIM Portal, Ship it Right and ExtendingtheReach.com will be migrating to Best Buy’s Vendor Identity Management Portal.

  • If you are a user please make sure you have your own User ID/password. If you do not have your own User ID, contact your VSA to acquire one. Going forward ID’s cannot be shared.
  • If you are a VSA please audit your users to make sure they are current; remove and add users as needed.
  • If you are aware that your company no longer has a VSA or you are the only VSA, please have another person register for VSA access via the Vendor Security Admin (VSA) Request Form.

Merchandise Vendors - Help Us Promote a Positive Customer Experience! Ensure you've download the latest location address to prevent unnecessary delays from deliveries going to the wrong location.

US Merchandise Item Setup Changes - Must review!!

*Revision to Manual SKU Set Up Process
*Revision to Unit Cost Requirements for Item Set Up 

Environmental Compliance: These laws must be followed in order for your brand to be sold at Best Buy. Click here to review the summary of requirements. 

Product Compliance: Products delivered to Best Buy are required to meet all applicable Federal, State and Local product safety laws and regulations. This may include testing, certifications, audits, inspections, shipping requirements, and requests for documentation. Specific product types as called out below have established requirements that will be monitored for compliance. Login on the home page first and then open the document for specific product requirements Click Here

Best Buy has updated the Standard Terms to the Vendor Master Agreement for fiscal year 2017, effective March 1, 2016. Please review the terms and related information here

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