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The purpose of Best Buy’s Vendor Portal is to significantly improve collaboration between vendors, carriers & internal Best Buy business groups by establishing a secure, efficient, and consistent means of accessing and exchanging information. This allows Best Buy to deliver a positive customer experience and drive value to our shareholders. This site is best viewed using Microsoft Internet Explorer versions 6.0, 7.0, 8.0. Google Chrome, and Firefox.

 Vendor support and FAQs

**Effective January 20th, existing, US merchandise vendors can automatically reset their extendingthereach.com passwords via the reset password link instead of calling our help desk** (Instructions)

Problems logging in? Click here for some tips

US Vendor Security administrators (VSA): How to update company contacts and addresses

US and CA Merchandise and Non-Merchandise vendors: For invoices, payment and deduction information, please click here to log into the AP Visibility System.

US current Merchandise vendors: System Guide & Vendor Performance & Operations Standards

Canada current Merchandise vendors: System Guide

Important Vendor Partner Information


If you are interesting in becoming a Partner with Best Buy - Start here

Current US Merchandise Partners - Start here

Current SDF Merchandising Partner - Start here - login first!

Non Merchandise (GNFR) Partners - Start here

US Carriers - Start here

Canada Partners Start here

Mexico Partners Start here

Carrier Information

This section contains carrier information for the US, Canada and Mexico. Information available on this page includes routing guides, scheduling forms, location listings, Carrier EDI and more.
Please see the updated
Transportation home page for the US Routing and shipping guide, the Direct Import Guide, scheduling forms and more. 

Best Buy is transitioning to a carrier portal scheduling solution. Beginning Jan 11th, 2016, all appointment requests must be scheduled through the portal. For training options and additional information please see the Scheduling Important News section


News and Updates

Item Setup Changes - Must review!!
Revision to Manual SKU Set Up Process
Revision to Unit Cost Requirements for Item Set Up

GDS System upcoming Outages - Please review and prepare for these upcoming GDS outages

Best Buy has updated the Standard Terms to the Vendor Master Agreement for fiscal year 2017, effective March 1, 2016. Please review the terms and related information here 

PIM Portal Item Setup Requirements – (Live on September 25, 2015)

Best Buy item setup requirements now include a new tab in PIM portal called “What’s in the Box” (WITB). This information will be leveraged throughout Best Buy systems, most notably the returns system, to ensure returns by customers include any and all critical components for operation and functionality of product being returned. Please login to PIM portal and click on the Help tab for details on this new requirement. 

Merchandise Vendor Environmental Compliance: Recycling laws must be followed in order for your brand to be sold at Best Buy. Click here to read the summary.

US Supplier Direct Fulfillment vendors (SDF) - Tax codes, Recycling & categories, On MY! Need help with these topics in PIM Portal? Please click here

Merchandise Vendors - Please update your locations: We ask that you please download the recent location list from our US Location search page (under quick links). There have been many instances where:

  • Store employee are required to go to UPS or Fedex to get the product
  • Store employee having to go to the old address and sign for the product so it can get delivered/rerouted to correct location address
  • Store never gets the product

This causes significant delays, missed sales opportunities and disappointed customers.

Archived News

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