Home   About   Americas   
Vendor support and FAQs

Vendor support and FAQs

For invoices, payment and deduction information, please use the AP Visibility System. (Separate Registration & Log-In needed for AP Visibility; Registration details available from link; do not use your ETR Login credentials)  (US, Canada merchandise and Non-merchandise vendors only)

US current Merchandise vendors: System Guide

Canada current Merchandise vendors: System Guide

Merchandise Vendors - Please update your locations: We ask that you please download the recent location list from our US Location search page to avoid significant delays, missed sales and disappointed customers. When you have incorrect location data:

  • Store employee are required to go to UPS or Fedex to get the product
  • Store employee having to go to the old address and sign for the product so it can get delivered/rerouted to correct location address
  • Store never gets the product


Welcome to the Partner Portal

Current US Merchandise Partners - Start here

Current SDF Merchandising Partner - Start here - Login required

Non Merchandise (GNFR) Partners - Start here

US Carriers - Start here

Canada Partners Start here

Mexico Partners Start here

Carrier Information

This section contains carrier information for the US, Canada and Mexico. Information available on this page includes routing guides, scheduling forms, location listings, Carrier EDI and more.
Please see the updated Transportation home page for the US Routing and shipping guide, the Direct Import Guide, scheduling forms and more. 

Carriers: Schedule an appointment: Click here (no appointments needed for store deliveries)

News and Updates

All merchant partners (vendors) should try to attend one of the VSA trainings hosted by the Partnership Expience Team; dates and times are listed below. We will share exciting updates on the Partner Portal, including training on VSA roles and responsibilities - you will learn how to follow Best Buy's Vendor Partner best practices and become an expert VSA!

  • Tuesday May 8, 2018, 11:30am - 12:30pm (CST)
  • Thursday May 10, 2018, 1:00pm - 2:00pm (CST)
  • Tuesday May 15, 2018, 2:00pm - 3:00pm (CST)
  • Thursday May 17, 2018, 10:00am - 11:00am (CST)

Please email The Partner Support Team to register and obtain dial-in information.

Gifts and Vendor Relations Policy - Letter from Hubert Joly

Updates to Vendor Provided Parts and Display Guidelines - posted on the Vendor Performance and Operations page under Policies and Standards

Merchandise Vendors - Help Us Promote a Positive Customer Experience! Ensure you've download the latest location address to prevent unnecessary delays from deliveries going to the wrong location.

Environmental Compliance: These laws must be followed in order for your brand to be sold at Best Buy. Click here to review the summary of requirements. 

Product Compliance: Products delivered to Best Buy are required to meet all applicable Federal, State and Local product safety laws and regulations. Login on the home page first and then open the document for specific product requirements Click Here

Forgot Password?
Forgot Username?
Error 500: java.lang.NullPointerException