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Vendor Support and FAQs
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Vendor Support and FAQs

• Invoices, payments and deductions - Use the AP Visibility System. (US/Canada Merch and Non-Merch partners only). Separate registration & log-in credentials needed for AP Visibility.

• Current US Merchandise Partners - System Guide

• Current Canada Merchandise Partners - System Guide

• Merchandise Partners - Please update your locations by using our US Location search page to avoid significant delays, missed sales and disappointed customers. When location data is incorrect:

  • store employees are required to go to UPS / Fedex to retrieve product

  • store employees must go to old address to sign for product so it can be delivered/rerouted to correct location address

  • store never gets product

Environmental Compliance - These laws must be followed in order for your brand to be sold at Best Buy.

Gifts and Vendor Relations Policy

Welcome to the Partner Portal

Current US Merchandise Partners - Start here

Current SDF Merchandising Partner - Start here (login required)

Non-Merchandise Partners - Start here

US Carriers - Start here

Canada Partners - Start here

Mexico Partners - Start here

News and Updates

Vendor Gateway is an exciting enterprise intiative that will improve processes and technology. Partners, please log in and then click here to learn more about it!


Important Changes to the Vendor Identity Portal:

Users and VSA's are now required to enter their Job Title in their Vendor Identity Portal profile.

If you have any questions about this, please contact the Partner Support Team.


All merchant partners (vendors) are strongly encouraged to attend one of the VSA trainings hosted by the Partner Experience Team. Dates and times are listed below. We will share exciting updates on the Partner Portal, including a deep dive on VSA roles and responsibilities. You will learn how to become an expert VSA and take away best practices that we suggest implementing as a Best Buy Vendor Partner.

  • Thursday September 20, 2018, 1:00pm - 2:00pm (CST)

Please log-in and then click here to see dial-in information for these trainings. Questions? Email Partner Support.


Updates to Vendor Provided Parts and Display Guidelines - posted on the Vendor Performance and Operations page under Policies and Standards


Merchandise Partners - Help us promote a positive customer experience! Make sure you download the latest location address directory to ensure your deliveries arrive at the correct location in the most timely manner.

Carrier Information

US: See the US Transportation page

Canada: See the Canada Transportation page

Mexico: See the Mexico home page

Carriers, schedule an appointment here (no appointments needed for store deliveries).

 
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