News and Information
PIM Portal Item Setup Requirements – NEW (Live on September 25, 2015)
Best Buy item setup requirements now include a new tab in PIM portal called “What’s in the Box” (WITB). This information will be leveraged throughout Best Buy systems, most notably the returns system, to ensure returns by customers include any and all critical components for operation and functionality of product being returned.
Vendors will use drop downs to select all items in the box (separate from the core item, which is assumed to be in the box). You will also have the option to add a detailed description. For example, most categories include Documentation. Once that is selected, vendors can describe this as Owner’s Manual, Set Up Guide, Instruction Manual, Warranty Card. If your item contains 3 of these, you can indicate the quantity.
The Item Setup Training is updated on the PIM Help tab. Contact GDS@bestbuy.com with any questions.
Merchandise Vendor Environmental Compliance:
These laws must be followed in order for your brand to be sold at Best Buy. Click here to read the summary.
Attention Canadian Merchandise Vendors:
Effective 4/6/2015 the new RTV deduction dispute process is live. This new process will allow the Canada vendors to dispute RTV deductions through a detailed grid on AP Visibility, view the status of the dispute, review the grid that they submitted if needed, and receive detailed reporting of anything that was denied payback. Moving to this process with the Canada RTV deductions has created a consistent process for both the US and Canada from beginning to end for both the vendor and Best Buy. If you questions regarding this new process please email APSBRLVL1@bestbuy.com
US Supplier Direct Fulfillment vendors (SDF) - Tax codes, Recycling & categories, On MY! Need help with these topics in PIM Portal? Please click here
Merchandise Vendors - Please update your locations: We ask that you please download the recent location list from our US Location search page (under quick links). There have been many instances where:
Store employee are required to go to UPS or Fedex to get the product
Store employee having to go to the old address and sign for the product so it can get delivered/rerouted to correct location address
Store never gets the product
This causes significant delays, missed sales opportunities and disappointed customers.
Extra! Extra! Read all about it: Updated Gifts and Vendor Relations Policy (Nov 2014)