Company Updates and FAQ
Attention Canadian Merchandise Vendors:
Effective today 4/6/2015 the new RTV deduction dispute process is live. This new process will allow the Canada vendors to dispute RTV deductions through a detailed grid on AP Visibility, view the status of the dispute, review the grid that they submitted if needed, and receive detailed reporting of anything that was denied payback. Moving to this process with the Canada RTV deductions has created a consistent process for both the US and Canada from beginning to end for both the vendor and Best Buy. If you questions regarding this new process please email APSBRLVL1@bestbuy.com
March 4, 2015 – Best Buy locations DDC 75 Dallas and DDC 722 Baltimore will be closed or delayed for inbound deliveries on March 5th, 2015 due to severe weather expected to hit their regions. Currently scheduled loads will be rescheduled at a result of this. If you have any questions please reach out to us at Scheduling@BestBuy.com
Extra! Extra! Read all about it: Updated Gifts and Vendor Relations Policy (Nov 2014)
Attention vendors: We ask that you please download the recent location list from our US Location search page (under quick links). There have been many instances where:
Store employee are required to go to UPS or Fedex to get the product
Store employee having to go to the old address and sign for the product so it can get delivered/rerouted to correct location address
Store never gets the product
This causes significant delays, missed sales opportunities and disappointed customers.
Puerto Rico Resale Certificate changes - please click here to find out more.
Vendor System Support and FAQs
Vendors are required to a variety of systems to do business with Best Buy. The documents below provide high level system description, support contacts and links to additional support documentation. Please keep a copy for reference when you need help with a specific system.
US Vendor Security administrators (VSA): Click here
US current Merchandise vendors: Click here
Canada current Merchandise vendors: Click here
Problems logging into ETR? - Review this document for some suggestions and guideline to help you successfully login to Extendingthereach.com.