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Vendor Support and FAQs

Vendor Support and FAQs

• Invoices, payment and deduction information - Use the AP Visibility System. (US, Canada merchandise & non-merchandise partners only. Separate registration & log-In needed for AP Visibility. Registration details are available via link. Do not use your ETR Login credentials.)

• Current US merchandise partners - System Guide

• Current Canada merchandise partners - System Guide

• Merchandise Partners - Please update your locations. Download recent location list from our US Location search page to avoid significant delays, missed sales and disappointed customers. When location data is incorrect:

  • Store employees are required to go to UPS / Fedex to retrieve product

  • Store employees must go to old address to sign for product so it can be delivered/rerouted to correct location address

  • Store never gets product

• Environmental Compliance - These laws must be followed in order for your brand to be sold at Best Buy. Click here to review the summary of requirements. 

• Gifts and Vendor Relations Policy - Letter from Hubert Joly 

Welcome to the Partner Portal

Current US Merchandise Partners - Start here

Current SDF Merchandising Partner - Start here - Login required

Non Merchandise (GNFR) Partners - Start here

US Carriers - Start here

Canada Partners - Start here

Mexico Partners - Start here

News and Updates

Vendor Gateway is an exciting enterprise intiative that will improve processes and technology. Partners, please log in and then click here to learn more about it!

All merchant partners (vendors) are strongly encouraged to attend one of the VSA trainings hosted by the Partner Experience Team. Dates and times are listed below. We will share exciting updates on the Partner Portal, including a deep dive on VSA roles and responsibilities. You will learn how to become an expert VSA and take away best practices that we suggest implementing as a Best Buy Vendor Partner.

  • Thursday June 14, 2018, 11:00am - 12:00pm (CST)
  • Wednesday July 11, 2018, 2:00pm - 3:00pm (CST)
  • Tuesday August 14, 2018, 10:00am - 11:00am (CST)

Please email Partner Support to register and obtain dial-in information.

Updates to Vendor Provided Parts and Display Guidelines - posted on the Vendor Performance and Operations page under Policies and Standards

Merchandise Partners (Vendors) - Help Us Promote a Positive Customer Experience! Ensure you've download the latest location address to prevent unnecessary delays from deliveries going to the wrong location.

Carrier Information

The Carrier Information Page contains information for US, Canada and Mexico such as routing guides, scheduling forms, location listings, Carrier EDI and more.

Please see the Transportation home page for the US Routing and shipping guide, Direct Import Guide and scheduling forms. 

Carriers, schedule an appointment here (no appointments needed for store deliveries).

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