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The purpose of Best Buy’s Vendor Portal is to significantly improve collaboration between vendors, carriers & internal Best Buy business groups by establishing a secure, efficient, and consistent means of accessing and exchanging information. This allows Best Buy to deliver a positive customer experience and drive value to our shareholders. This site is best viewed using Microsoft Internet Explorer versions 6.0, 7.0, 8.0. Google Chrome, and Firefox.

Vendor System Support and FAQs

Vendors are required to a variety of systems to do business with Best Buy. The documents below provide high level system description, support contacts and links to additional support documentation. Please keep a copy for reference when you need help with a specific system.

Problems logging in? Click here for some tips

US Vendor Security administrators (VSA): How to update company contacts and addresses

US current Merchandise vendors: System Guide

Canada current Merchandise vendors: System Guide

Important Vendor Partner Information

Already a Partner

If you are a new, APPROVED MERCHANDISE Vendor, please click here to review Best Buy Requirements for Vendor Partners.

Become a Partner

If you are a Vendor interested in selling your products or services to Best Buy Co. Inc., click here.

Carrier Information

This section contains carrier information for the US, Canada and Mexico. Information available on this page includes routing guides, scheduling forms, location listings, Carrier EDI and more.
Please see the updated Transportation home page for the US Routing and shipping guide, the Direct Import Guide, scheduling forms and more. 

News and Information

PIM Portal Item Setup Requirements – NEW (Live on September 25, 2015)

Best Buy item setup requirements now include a new tab in PIM portal called “What’s in the Box” (WITB). This information will be leveraged throughout Best Buy systems, most notably the returns system, to ensure returns by customers include any and all critical components for operation and functionality of product being returned.

Vendors will use drop downs to select all items in the box (separate from the core item, which is assumed to be in the box). You will also have the option to add a detailed description. For example, most categories include Documentation. Once that is selected, vendors can describe this as Owner’s Manual, Set Up Guide, Instruction Manual, Warranty Card. If your item contains 3 of these, you can indicate the quantity.

The Item Setup Training is updated on the PIM Help tab. Contact GDS@bestbuy.com with any questions.

Merchandise Vendor Environmental Compliance:

   These laws must be followed in order for your brand to be sold at Best Buy. Click here to read the summary.

Attention Canadian Merchandise Vendors:

Effective 4/6/2015 the new RTV deduction dispute process is live. This new process will allow the Canada vendors to dispute RTV deductions through a detailed grid on AP Visibility, view the status of the dispute, review the grid that they submitted if needed, and receive detailed reporting of anything that was denied payback. Moving to this process with the Canada RTV deductions has created a consistent process for both the US and Canada from beginning to end for both the vendor and Best Buy. If you questions regarding this new process please email APSBRLVL1@bestbuy.com

US Supplier Direct Fulfillment vendors (SDF) - Tax codes, Recycling & categories, On MY! Need help with these topics in PIM Portal? Please click here

Merchandise Vendors - Please update your locations: We ask that you please download the recent location list from our US Location search page (under quick links). There have been many instances where:

  • Store employee are required to go to UPS or Fedex to get the product
  • Store employee having to go to the old address and sign for the product so it can get delivered/rerouted to correct location address
  • Store never gets the product

This causes significant delays, missed sales opportunities and disappointed customers.

Extra! Extra! Read all about it: Updated Gifts and Vendor Relations Policy (Nov 2014)

Archived News

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