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The purpose of Best Buy’s Vendor Portal is to significantly improve collaboration between vendors, carriers & internal Best Buy business groups by establishing a secure, efficient, and consistent means of accessing and exchanging information. This allows Best Buy to deliver a positive customer experience and drive value to our shareholders. This site is best viewed using Microsoft Internet Explorer versions 6.0, 7.0, 8.0. Google Chrome, and Firefox.


Important Vendor Partner Information

Become a Merchandise Partner click here

Become a Non Merchandise (GNFR) Partner click here

US Merchandise Partners click here

Carriers - Please click here

US Non-Merchandise (GNFR) Existing Partners click here

Canada Partners click here

Mexico Partners click here


Vendor support and FAQs

**Effective January 20th, existing, US merchandise vendors can automatically reset their extendingthereach.com passwords via the reset password link instead of calling our help desk** (Instructions)

Problems logging in? Click here for some tips

US Vendor Security administrators (VSA): How to update company contacts and addresses

US and CA Merchandise and Non-Merchandise vendors: For invoices, payment and deduction information, please click here to log into the AP Visibility System.

US current Merchandise vendors: System Guide

Canada current Merchandise vendors: System Guide

Carrier Information

This section contains carrier information for the US, Canada and Mexico. Information available on this page includes routing guides, scheduling forms, location listings, Carrier EDI and more.
Please see the updated
Transportation home page for the US Routing and shipping guide, the Direct Import Guide, scheduling forms and more. 

Best Buy is transitioning to a carrier portal scheduling solution. Beginning Jan 11th, 2016, all appointment requests must be scheduled through the portal. For training options and additional information please see the Scheduling Important News section


News and Updates

Best Buy has updated the Standard Terms to the Vendor Master Agreement for fiscal year 2017, effective March 1, 2016. Please review the terms and related information here 

PIM Portal Item Setup Requirements – NEW (Live on September 25, 2015)

Best Buy item setup requirements now include a new tab in PIM portal called “What’s in the Box” (WITB). This information will be leveraged throughout Best Buy systems, most notably the returns system, to ensure returns by customers include any and all critical components for operation and functionality of product being returned.

Vendors will use drop downs to select all items in the box (separate from the core item, which is assumed to be in the box). You will also have the option to add a detailed description. For example, most categories include Documentation. Once selected, vendors can describe this as Owner's Manual, Set Up Guide, Instruction Manual, Warranty Card. If your item contains 3 of these, you can indicate the quantity.

The Item Setup Training is updated on the PIM Help tab. Contact GDS@bestbuy.com with any questions.

Merchandise Vendor Environmental Compliance:

   These laws must be followed in order for your brand to be sold at Best Buy. Click here to read the summary.

Canadian Merchandise Vendors:

Effective 4/6/2015 the new RTV deduction dispute process is live. This new process will allow the Canada vendors to dispute RTV deductions through a detailed grid on AP Visibility, view the status of the dispute, review the grid that they submitted if needed, and receive detailed reporting of anything that was denied payback. Moving to this process with the Canada RTV deductions has created a consistent process for both the US and Canada from beginning to end for both the vendor and Best Buy. If you questions regarding this new process please email APSBRLVL1@bestbuy.com

US Supplier Direct Fulfillment vendors (SDF) - Tax codes, Recycling & categories, On MY! Need help with these topics in PIM Portal? Please click here

Merchandise Vendors - Please update your locations: We ask that you please download the recent location list from our US Location search page (under quick links). There have been many instances where:

  • Store employee are required to go to UPS or Fedex to get the product
  • Store employee having to go to the old address and sign for the product so it can get delivered/rerouted to correct location address
  • Store never gets the product

This causes significant delays, missed sales opportunities and disappointed customers.

Archived News

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